Shipping policy

Shipping Policy – SoFlo Reptiles

We ship all live animals via UPS Overnight from Monday through Wednesday only. We do not currently ship via FedEx, and this option will not appear at checkout. Please do not expect FedEx services at this time.

All live animal shipments must be picked up from a verified UPS Store location that accepts live animals. You will receive detailed instructions after checkout to help you identify a suitable location near you. Shipping to home or business addresses voids our Live Arrival Guarantee (LAG).

Shipping Schedule:

  • Orders ship Monday–Wednesday only

  • No weekend or holiday shipments

  • Animals are shipped Overnight for next-day pickup/delivery

Shipping Requirements:

  • We only ship when temperatures are safe (between 35°F and 90°F at both origin and destination)

  • Pickup must occur within 2 hours of UPS marking the package as available

  • All shipments are scheduled based on weather, animal health, and carrier schedules

  • We reserve the right to delay or reschedule any shipment

Tracking & Notifications:

  • You will receive tracking via email and/or SMS once your order has been shipped

  • Be prepared to show a valid ID at the UPS pickup location

If you have questions about whether your location qualifies, or how to choose the correct UPS store, please contact us before placing an order.

Live Arrival Guarantee & DOA Policy

Please refer to our Terms of Service for full details on our Live Arrival Guarantee and Dead on Arrival (DOA) policies, including what qualifies for a claim and how to file one properly.